Christy Hoover, Human Resources, Manager Websense

We consider Jan a management partner. Jan helps us push through the wall we all reach in managing our people, managing our expectations, and managing our abilities. Sometimes we get too involved in how we currently are doing things, so it is helpful to have someone with an outside perspective giving us new possibilities of how we could handle a situation. We see definite performance improvement in the people Jan has coached; performance improvement that we didn’t have the ability—or the time—to do ourselves.