Jaime Jones, Health & Human Services, County of San Diego

I have been impressed with how Jan connects and establishes rapport with people in her classes. I also appreciate the consistently high quality of Jan’s classes. I know I can always count on her to provide training that helps our people focus on what to do to move forward. Through her classes she has helped build the confidence of our staff and assisted them in being the best they can be, which in turn has allowed them to provide better service to their customers.