Jan is a superb instructor. She conducts our Presentation Skills classes and is able to improve the speaking abilities of many in a matter of a few hours. Witty and engaging she is able to charm the best out of everyone, and all who meet her come away better persons from the experience. Jan is flexible, dependable, and articulate, and someone we bring back year after year to teach and coach our volunteers. She is a real pleasure to work with and I always consider her workshops as a good investment in my people.